Problems with tensioning spiral window balancers

Handy Person from San Diego California
My window repair person is having a problem installing and tensioning the spiral window balancers. I'm not sure if there are window frame parts that are broken or missing on the window.
The spiral balancers are new.

Please help
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2 Replies
Lauren
Lauren from SWISCO
SWISCO
Expert

Hello, thank you for posting,

It appears that you may be missing the bracket that the spiral balance hooks onto. Do you see any type of bracket on the other side of the sash or in the window channel? Do you have any similar windows that can be checked for parts? 

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