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Tom from SWISCO responded:
October 3, 2017
We will need to see both ends of this balance to identify it. The 22B code helps, but we still need photos to proceed.
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Paul from SWISCO responded:
October 9, 2017
Hmm, it's still a little tough to say. The bottom piece resembles our 15-224 somewhat, but I'm not sure. Does that look right? Also, how does the balance attach at the top of the window?
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Paul from SWISCO responded:
October 12, 2017
Sometimes, when you tilt in a sash too close to the sill, you add undue pressure on the pivot, causing the nylon piece to break. You will need a customized S770-22 tilt balance with a 15-224 bottom link attached.
Should we customize this for you? The spring weight is "22B," and this balance is screwed on at the top of the window track. Check for a screw-hole up there, and let me know how many you want. |
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Paul from SWISCO responded:
October 19, 2017
If there are no screw holes, how does it attach? Is there a hook of some kind? You can show us a picture, too, and that will help us determine what you need. If you do want it to be custom made, just let us know how many you need and we can email you a custom order link and price quote.
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Paul from SWISCO responded:
October 30, 2017
I don't think you're out of luck at all, I'm confident we can replace this. I just need to see what you're talking about so I know how to make this balance. If you can show me a picture of how it attaches at the top I'm certain I'll know what to do. At the very least, I can confirm if it can't be done.
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Paul from SWISCO responded:
November 8, 2017
Sure, all channel balances use a string like you have. The major question is how that string attaches to the window. It could attach using either a screw tab or a hook, but I can't see what you have to confirm one way or the other. That's the last bit of information we need in order to get started. Do you have an identical window in the house that uses the same hardware you can use as a reference? If not, you will need to carefully, but firmly, pull down that balance so you can see what it has. Then, you need to gently allow it to return to its prior position. These are under a lot of tension so you have to be careful.
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Tom from SWISCO responded:
November 13, 2017
Those pictures do not show how it attaches at the top, I'm afraid. You're still just showing the bottom. You need to pull the balance down and show us how the string attaches to the window at the top. We cannot move forward without this information. You may want to get the help of a local professional to come out and look these balances over for you.
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