Paul from SWISCO responded:
September 11, 2013
Thanks for posting, Loreen. That is weird. Before I answer this, can you tell me if the top and bottom sashes are the same size? Can you also tell me if someone has repaired these balances before?
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Tom from SWISCO responded:
September 17, 2013
Thank you for the additional information. Please give us a little time as we research this issue.
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Casey from SWISCO responded:
September 19, 2013
This is a very strange situation. You have to keep in mind that Andersen doesn't recommend using two 24-R13-927 balances in the same window. Their recommendation is to use one 24-R13-927 and one 24-L9-1327.
However, if you have had two 24-R13-927 balances in your window this whole time and it worked fine, I personally think you should go that route again. |