R13-927 Anderson Balance

Home Owner from New Jersey

Sep 11, 2013 9:26 am

Hi,

I have an Anderson window that needs to have both balances replaced. Both of the current balance boxes are stamped R13-927. I see a reference to L9-1327 for the left side in the description for the R13-927 balance. Should there be different balance types for the right and left sides or can I replace what I currently have which is both right and left sides with R13-927? I just want to make sure I am using the right parts before ordering 2 R13-927 balances.

Thanks,
Loreen

5 Replies

Paul from SWISCO

Sep 11, 2013 11:49 am

Thanks for posting, Loreen. That is weird. Before I answer this, can you tell me if the top and bottom sashes are the same size? Can you also tell me if someone has repaired these balances before?

Home Owner from New Jersey

Sep 11, 2013 11:57 am

Hi. Yes, the top and bottom are the same size. I don't know if the windows were repaired previously. When I bought my condo, both the sash cords for the bottom window were already broken.

Tom from SWISCO

Sep 17, 2013 2:34 pm

Thank you for the additional information. Please give us a little time as we research this issue.

Casey from SWISCO

Sep 19, 2013 12:52 pm

This is a very strange situation. You have to keep in mind that Andersen doesn't recommend using two 24-R13-927 balances in the same window. Their recommendation is to use one 24-R13-927 and one 24-L9-1327.

However, if you have had two 24-R13-927 balances in your window this whole time and it worked fine, I personally think you should go that route again.