Paul from SWISCO responded:
September 22, 2015
Thanks for posting. Looks like you have an older kind of window that was actually not designed to come out. This is very frustrating, but there are ways around it. Using the method I have in mind, you will need to remove your balance first.
See our 75-005 charging tool. You will need something like this to hook on a hole at the very end of the balance spiral. Once it's hooked, release the spiral from the bracket attached to the bottom of the sash. Then, remove the top sash stop and pull the balance tube out from the sash (either from the top or the bottom, whichever is easier for you). That should allow you to remove the sash by pushing it on one side and swinging the opposite side in towards you. Hopefully these instructions aren't too confusing! Let me know if you need clarification. |
Casey from SWISCO responded:
July 27, 2021
Hello, These older builders' grade windows were not made to be disassembled by the manufacturers in hopes that once the parts started to wear down and break, you'd need to replace the entire window. We don't think that was fair to homeowners like yourself, so we do our best to find workarounds to repair these older windows rather than replace them, but there are limitations. There may be a way to access the weatherstripping from the corners of the sash without removing it. Take a look at the video below to see if you might be able to create a cutout in the corners of the sash to remove the original weatherstripping. If not, removing the sash may be necessary at the end of the day. In either case, we would strongly recommend hiring a professional to access the integrity of the window and determine the best course of action. I'm sorry that we can't offer a straightforward solution but we wish you the best of luck with your repair. |