Removing tilt window

A home owner from NC says:
My daughter has a tilt window that the ends of the pivot bars have rusted away - to get an idea of what type of pivot bar it is, I tried to remove an adjacent window- I know how one is supposed to be able to remove the window - have looked at videos, etc - we move the window up about a foot, unlatch the top mechanisms, tilt the window in to a horizontal level, and try to move one side up to free the sash from the shoe - but it will move up about an inch and then no more - tried on another tilt window and had the same result - any suggestions? BTW, there are no identification marks on the window so the manufacturer cannot be determined - the house is about 15 years old so do the current tilt sash removal instructions apply to this age house?

Thank you.
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Paul from SWISCO responded:
In your situation, I recommend loosening the bottom screw on one side of the sash, tilting the window down, and then sliding the loose tilt bar out of the pivot shoe to remove the sash. See if that works.
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