Renewal by Anderson Casement

Question

I have several of these where I am not able to close all the way or at least not very easy. Would like to replace the operators if possible will need by left and right side.

Thanks Scott

Tom · Accepted Answer

Hey, Scott. Unfortunately, we won't be able to assist you with this project. Renewal by Andersen has exclusive rights to their products and will not allow us to supply. You'll have to contact Renewal directly for assistance.

Please also note that if you can't close your window all the way, the issue is likely either the hinge or the operator. You may not need to replace both and could probably get away with keeping one or the other. A good way to test it out is to disconnect the operator from the sash and try closing it manually. If the sash closes without issue, then the operator is the problem. If it still hangs up, then you need a new hinge.

Sorry again that we can't offer more direct assistance!