Renter didn't unlock before breaking the mechanism.

A quick learner from Minden, NE says:
Want to replace the broken part. But not sure what to order.
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Emily from SWISCO responded:

Hello there!

We appreciate your patience during this busy season of ours. I recommend taking a look at the Andersen operators that we've related for you on this page. Review the specifications and compare them with your old assembly to see which one is the better match. 

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