Repair of Mastic Safety Plug

A quick learner from Northford, CT says:
July 30, 2021
I have 14 Mastic vinyl windows. The safety plug shown in the attached two pictures will not stay retracted. I can push it in so that the windows will go up or down, but the plug will not remain retracted. This makes it very difficult to raise and lower the windows.

Two questions. 1) is there a replacement part for this plug? 2) how would I remove the old part and insert the new part?

Thumbnail of the uploaded file named PXL_20210730_174515357.jpg
Thumbnail of the uploaded file named PXL_20210730_175558112.jpg
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Emily from SWISCO responded:
August 4, 2021

Hey there!

Yes, this reminds me of our 26-362 sash vent latch. Compare our dimensions to yours and see if this is a match for what you need. We also have a video on how to replace these vent latches. Let me know if this helps!
A quick learner from Northford, CT says:
August 5, 2021
Video answers my question #2 - how to remove the vent latch. Can you also help with question #1 - where to I purchase replacement vent latches for Mastic Vinyl Windows?

Thanks, Bob
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Emily from SWISCO responded:
August 5, 2021

If your dimensions match up to our 26-362, you can place an order for it directly on our website at your convenience. 
A quick learner from Northford, CT says:
August 5, 2021
Thanks
A handy person from Wisconsin says:
September 14, 2021
How to remove a Sash Vent Latch 26-362 ?
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Emily from SWISCO responded:
September 14, 2021

In order to remove the old latch, slide a putty knife under the lip of the vent lock and force it out from sash.
Sash Vent Latch
Sash Vent Latch
26-362
$2.12
How to Replace a Window Vent Latch
How to Replace a Window Vent Latch
VIDEO
WATCH >
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