Repair of Tilt Window Double Hung Vinyl Window Right Hand Side Balane

A home owner from Bethlehem, Pennsylvania says:
November 19, 2016
Greetings,

The nylon cord for the right hand side of the balance on a tilt double hung vinyl window is disconnected. I need either to get a tool for reconnecting the parts or to get new replacement parts. I was not able to find the brand name for the window. Please find attached three photos which should help you to determine the brand name. Also, the attached photos give closeup views of the problem.

I appreciated your kind and careful attention.
Regards,

John
User submitted photos of window hardware.
Profile picture of Tom
Tom from SWISCO responded:
November 21, 2016
Thanks for posting, John. When you say the cord disconnected, do you mean it snapped or just that the metal clip separated form the shoe? If the latter, you could just use a tool like our 75-005 to pull it back down in position. See the video below for more information.
Pivot Locking Shoe, 1/2" Thick
Pivot Locking Shoe, 1/2" Thick
15-135
$2.57
12" Series 770 Balance
12" Series 770 Balance
S770-12
$10.98
Terminal clip
Terminal clip
15-043
$0.74
Spiral Balance Charging Tool for Non-tilt Windows
Spiral Balance Charging Tool for Non-tilt Windows
75-005
$12.10
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to replace a tilt-window channel balance.
How to replace a tilt-window channel balance.
VIDEO
WATCH >
Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
GUIDE
READ >
How to adjust a spiral balance on a non-tilt window
How to adjust a spiral balance on a non-tilt window
GUIDE
READ >
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