Replace 1 - 15" channel balance

A home owner from Lafayette California says:
Need to replace one of the channel balances that the cord broke. It is 15" length on the metal part, with 1/2" width. The printing on the back says 14 3 DP CALDWELL.
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Casey from SWISCO responded:

Hello, thanks for posting! It looks like you could have either our S380-15 or S385-15 with the 1430 stamp option. The difference between the Series 380 and the Series 385 lies in the depth of the shoe. Take a look at the picture below for more detail. Once you have determined this dimension you should be able to select the appropriate balance.


Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
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