Replace window hardware

A home owner from Naples fl. says:
I need to replace this Do you have these
The metal is 30" long
9/16" deep
11/32" wide
Thumbnail of the uploaded file named 57CFCF35-8471-40AD-8A2D-1ED82186167A.jpeg
Thumbnail of the uploaded file named B31F1F1D-1302-452B-8319-F0F5F60F2359.jpeg
Thumbnail of the uploaded file named EB893794-9D2F-4357-A9D0-C764E8EC8CA6.jpeg
Thumbnail of the uploaded file named 44015F4F-348F-4F72-92D0-C0F677E6AED0.jpeg
Profile picture of Casey
Casey from SWISCO responded:

With this combination of attachments, you could have either an S380-30 or S385-30 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. 

Your stamp indicates that you'll also need a 2965 spring strength options for your replacement balances to support a sash between 35 and 39 lbs. To confirm, you can weigh your sash and follow the chart on the product page that explains how to choose your option based on the sash weight.

Thank you and let us know if you have any other questions or concerns.




1
A home owner from Naples fl. says:
15-004 1 3/2" is what I have. The channel is 5/8" deep ? 9/16" wide ? 30" long
I'm guessing I need s385. If I'm correct I will be placing an order for 2 next week. When I place the order I ask for S385??
Thank you
Anthony
Thumbnail of the uploaded file named A87D8BCE-4102-4FF6-A1F2-3B638F471EF5.jpeg
Thumbnail of the uploaded file named D8347FD5-2C23-4773-8BB5-6451CD39412C.jpeg
Thumbnail of the uploaded file named 4C462FBA-B2FD-47BC-9A3D-6841CDFCFED9.jpeg
Thumbnail of the uploaded file named 656D97B6-FF41-4CBB-9534-37A0699BCA65.jpeg
Thumbnail of the uploaded file named A304F85C-17B9-44FF-B895-03AEA3155637.jpeg
Profile picture of Casey
Casey from SWISCO responded:

Yes, you'll need the S385-30 channel balance with a 2965 strength option as long as your window sash weighs exactly 38 pounds. Thanks for posting! 

A home owner from Naples fl. says:

I have no way of measuring the window with an accurate scale. But the channel balances that are broken came with the windows from the manufacturer. They are only 6 yrs. old.

I'll have to take my chances and order the S385-30 with 2965 strength code. I'll be placing an order next week for 2 to start with. I need a total of 10 but I'll see how this works out first. Your help is greatly appreciated.

Thank you

Anthony

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at help@swisco.com.