Replacement 82-009A patio door handle

A handy person from Australia says:
I have tried to fit the below handle, but the tongue does not seem to go back far enough. When the opening handle (Black
plastic) is in the up position,the tongue should be touching or close to touching the brown casing ( pull handle). On the one you have sent me it only goes half way, so the tongue hits the jam and does not go into the hole where the tongue locks into.
Please advise.
Kind regards steve. Patio Door Handle Set, 4-15/16" 82-009A 1
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Dave Sr. from SWISCO responded:
I'm not sure exactly what the problem is. Can you take a few pictures of the original handle compared to the 82-009A that you purchased? That would help us determine what the issue is. Thanks!
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