Replacement Balance 26 9 CX CMC 7

A quick learner from Lubbock says:
I have attached some images of the balances I have. The channel is 5/8" wide and 27" long. Do you have something like this or can make it? The stamp is 26 9 CX CMC 7
user submitted photo of channel balance
Profile picture of Donna
Donna from SWISCO responded:
Hello,
Thanks for contacting us and posting photos with your discussion.

See our S385 series, 19-005 and 15-004 fittings attached to a 27" x 1/2" side-load channel balance.

We now need to determine the proper stamp option. The stamp refers to the strength of the balance. Please remove the window sash and place it on a scale. We need the weight of the window sash in pounds.
A quick learner from Lubbock says:
The weight of the sash is 32 lbs.
Profile picture of Donna
Donna from SWISCO responded:
Hi,
Thanks for getting back to us with your sash weight.

You will need a S385-27 with a custom made strength to hold a 32 pound sash.

I will email you a custom balance ordering link for (2) 27" balances with a strength to hold a 32 pound sash and 19-005 and 15-004 attached.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at help@swisco.com.