Replacement Balance

A handy person from Florida says:
October 24, 2011
I have the attached pictures of my balance and it looks like a combination of 385 & 390. It also includes the marks "29 5" as well as "BSI" on the channel. Please let me know which one is the correct balance to order.
A customer submitted photo of a window balance.
Profile picture of Mike
Mike from SWISCO responded:
October 28, 2011
Thank you for your patience.

Can you please give us the height of the attachment shown on the right?
Picture showing how to measure height of attachment.
It seems like it could be the 15-002 Balance Shoe, but I would like to make sure.
A handy person from Florida says:
October 28, 2011
It appears to be just slightly over 1 1/16 inches so was thinking Balance Shoe 15-001
Profile picture of Mike
Mike from SWISCO responded:
October 28, 2011
Thank you for getting back to us.

The window balance you need is our S395-30 with the 2950 option.

Be sure to confirm the channel portion of your balance measures 30" in length.
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