Replacement Caldwell Window Springs

A home owner from Seattle, WA says:
June 4, 2022
Hello, I am trying to find replacements window springs. The cable on one of my springs snapped and I'd like to order 2. They both are stamped with the same indicator

"14 2 GR Caldwell"

The channel appears to be 15" long not counting the plastic overhang
Thumbnail of the uploaded file named D88E1E30-512A-4B53-86EB-7CCAD980D55F.jpeg
Thumbnail of the uploaded file named F2CAE80F-CAA6-47F0-8DD2-7FCECE749459.jpeg
Thumbnail of the uploaded file named FF5E871A-782A-4E58-87D5-B186D7F1E76C.jpeg
Thumbnail of the uploaded file named 99788494-A9AB-490E-98AB-9B329432CA46.jpeg
Thumbnail of the uploaded file named AD6AC436-5DFA-43B1-B723-155000EFDD76.jpeg
Profile picture of Emily
Emily from SWISCO responded:
June 7, 2022

Hello there!

Your hardware is a match for either our S380-15 or S385-15 channel balance. These parts may look almost identical but the important difference is the depth of the bottom shoe. The Series 380 comes attached with a 1" deep shoe and the Series 385 comes attached with a 1-3/32" shoe. See the image below to determine which one matches up. You will also need the 1420 strength option, based on your 14 2 stamp.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
15" Series 380 Channel Balance
15" Series 380 Channel Balance
S380-15
$9.34
15" Series 385 Channel Balance
15" Series 385 Channel Balance
S385-15
$9.34
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.