Replacement Channel Balance

A home owner from 3409 says:
March 7, 2020
Hello, Can you please try and identify the type of Channel Balance in the attached photos. The channel is 24 ins long (excluding the top and bottom plastic fittings).
It is stamped marked 'C 23-2'.

I also need the plastic stop caps on the window that retains the channel balance in the window frame, that is shown in the IMG 0945 photo.
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Tom from SWISCO responded:
March 9, 2020

Hello! Your top sash guide looks like our 18-042, which is designed for Pan Am windows. This top sash guide is commonly used with our Series 377 balance, which appears to match the style you have now. Look it over, especially the nylon fittings, and let me know if you agree.
A home owner from 34209 says:
March 9, 2020
Hello Tom,

Thank you for your reply - the parts you suggest certainly look the same from what I can see, so I will go ahead and place an order for them.

Many thanks,
Hugh.
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Tom from SWISCO responded:
March 10, 2020

That's great news. Thank you so much, Hugh! Please let us know how they work out or if you ever needed anything else. We're always here to help.
Top Sash Guide Pair, Pan Am
Top Sash Guide Pair, Pan Am
18-042
$1.97
24" Series 377 Channel Balance
24" Series 377 Channel Balance
S377-24
$10.77
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