Replacement Door Handle

A quick learner from Bangor PA says:
I replaced the door handle unit, but the door handle will open by lifting the door handle up.
Is there something I did wrong and how can I fix that.
Thanks
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Jasmine from SWISCO responded:

Thanks for writing in!

Sorry to hear this happened. This isn't a common issue and we've encountered. So, we're not sure why it happened. I recommend to try reinstalling it, just in case something got hung up on the initial installation.

Let me know if you have any questions.

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