Tom from SWISCO responded:
May 3, 2017
Hey, Dave. I'm sorry to hear you were shipped the wrong rollers. Was it an entirely different part number from what you ordered? I can't see any orders associated with your email address. However once we know more information we would of course be happy to fix it for you and send you the right one.
The question is, what is the right one? The key is the type of wheel; is yours convex, or concave? I can't tell from your picture. If it's convex, I recommend our 23-285. If it's concave, I recommend our 23-028. |