Good Afternoon,
The lock on my sliding glass door is not working. It appears that the lever is not catching on the part that is fixed. I did not remove the parts so I only included pictures of the installed parts. The info and numbers on the NAMI sticker which is attached to the top of the door are:
Please advise me as to which part(s) I need to order to fix the problem. Please do not hesitate to contact me if you have any questions.
Best regards,
Helen
Tom from SWISCO responded:
May 1, 2020
Hey, Helen. This is a pretty common problem. Based on your description, the culprit could be one of two things: either the mortise lock is broken, or the thumb lever is broken. An easy way to determine which is the case is to simply remove the handle from the door and look at the thumb lever tail. If it's in good condition (straight and whole, not twisted or broken) then there's a good chance that you just need a new mortise. To test it further, stick a screwdriver in the slot and turn it to try to flip the mortise hook manually. If it doesn't come out, then you found your problem. Assuming that you end up needing a new mortise lock, and I think you will, then I recommend our 82-226. I am very confident that this will replace the original. |
Tom from SWISCO responded:
May 4, 2020
That would depend on what kind of space you have available. The 82-226 is compatible with a bunch of different keepers that are all in different sizes. You can stat with the 89-020, 89-021, and 89-021D to start with, as these are the most common choices. However you should keep in mind that there are more besides these three. I'm sorry that we could not narrow it down further. |
Tom from SWISCO responded:
April 10, 2023
Assuming your door is the same as what's pictured at the start of this thread, then you may find the video below to be useful. This shows how to remove both the operating and stationary panels. |
Tom from SWISCO responded:
April 24, 2023
I can't really say with certainty without seeing your door. Once again assuming that it's the same design as shown in the original photos of this thread, then it is highly unlikely that the stationary door can't be removed. If your door is at all different, though, then we really will need clearer photos. You may also want to consider contacting a local professional to come out and do the job for you. Removing a patio door isn't an easy job and it's better to get help than to take chances. |
Tom from SWISCO responded:
July 3, 2023
I'm afraid those labels don't tell me much about the door itself, but I am familiar with some of the hardware I see used on it. Unless your door is a style I have not yet encountered, the instructional video shared above should be applicable to this project, as well. If your door functions differently, or if you are unable to follow the steps used in our video, then you may want to seek the help of a local professional. |
Tom from SWISCO responded:
August 15, 2023
Unfortunately, we do not sell complete doors or door frames. My suggestion would be to contact the original manufacturer of the door for assistance. |
Tom from SWISCO responded:
October 24, 2023
You will need new glass panes for this door, unfortunately. I recommend contacting a local glass shop in your area to see if this is something they can help you with. |