There are 2 pictures attached. One picture is missing the plastic part located on the lower window pane which holds tension rod in place. The other picture is one window that has the part still in tact and functioning.
Can you let me know if you have these replacement parts.
Thank you,
Chris
Thanks for posting! The plastic piece at the top corner of the window is the top sash guides. This helps to prevent the balance from shooting up into the window channel and guides it as the window is opened and closed.
To identify the one you need to replace your damaged top sash guide, I'll need to see a photo of an undamaged one.
I've included a few videos below with instructions on how to repair a jammed window, how to replace the top sash guides, and how to install the balances.
Please feel free to reach out with any questions you might have in the meantime.
Hi Chris,
Thanks for the photos! Your top sash guide resembles the 18-166 5/8" Top Sash Guide, typically used in Kinco windows. To determine if this is the right fit for your sash, carefully review and compare the dimensions below.
The piece you are referring to as the guide clip is the face guide. I believe our 67-026 Face Guide can work to replace yours, but you'll need to compare the dimensions to confirm.
Hi Chris,
I'm glad to hear they are a match! You can place the order for them on the website whenever you are ready.
If you need assistance with placing the order you may call (888) 991-1929 to speak with a member of our customer service team.
Please don't hesitate to reach out with any other questions you might have.
