Replacement Parts for Mastic Vinyl Windows

Home Owner from Shelton CT

Sep 14, 2016 11:06 am

Currently in the last stretch or our rehab and need to replace or install missing some: Tilt Latches, Vent Locks and Sash Locks. I was not able to find a window model number but was able to find the manufacturer. I was planing to stop by and take some measurements but I figured you may know what parts I need from looking at it. Thank you. Jose

User submitted image of their window hardware.

27 Replies

Tom from SWISCO

Sep 19, 2016 11:16 am

Hello! Yes, we should be able to help, but we will definitely need measurements. Specifically, we will need to know the distance between the installation holes for both the lock and tilt latch. Please make sure to measure from the center of each hole.

Professional from Shelton CT

Sep 19, 2016 1:50 pm

Dear customer service, after spending more time on the site I was able to find what I need it. I tool each piece out and measured. I should be receiving the parts today. thanks.

Home Owner from New York

Aug 26, 2017 11:46 am

Replace window

Home Owner from Louisville ky.

Aug 26, 2017 3:08 pm

We have Mastic vinyl windows in our living room. Three windows DH-R25 model no.one of the windows, lower sach, seal is broken and leaks inside. Is there anywhere in Louisville Ky to repair or replace our window? Thank you, Gloria Davis

Quick Learner from Malta, NY

Sep 9, 2017 6:01 pm

I have 14 year old Mastic windows manufactured by C&S building supplies.
I have a double hung tilt window that measures approx 18-1/2 x 28-1/2. I need 2 complete balance assemblies for the lower half. Approx 17 x 27. Can you help?

Handy Person from campbelll ny

Oct 27, 2018 2:57 pm

I have two windows that lost their seal --- do I have to buy the whole section of the window????

Handy Person from campbelll ny

Oct 27, 2018 2:57 pm

I have two windows that lost their seal --- do I have to buy the whole section of the window????

Handy Person from campbelll ny

Oct 27, 2018 2:57 pm

I have two windows that lost their seal --- do I have to buy the whole section of the window????

Casey from SWISCO

Oct 31, 2018 1:27 pm

Hello, thanks for contacting SWISCO. I'm sorry for any delay, but our discussion process typically takes 3-5 days. I'm afraid we don't replace glass, but we may be able to help with the seal. Do you still have pieces of it still? We would need to see a photo of it and its dimensions to be able to identify it.

If this isn't an option, you may be able to get new glass from a local glass repair shop.

Quick Learner from Middletown, RI 02842

Nov 14, 2018 5:15 pm

Mastic doublehung window with broken top glass panel. Need to replace upper window glass

Home Owner from Newtown, CT 06470

Jan 14, 2019 6:00 pm

We have Mastic windows and the upper inside pane has cracked horizaltally all the way accross.

Very hard to get a picture of it . Top third of the window all the way accross.

Window has the grids inside.

Paul from SWISCO

Jan 15, 2019 9:29 am

We only offer window and door replacement hardware, we do not offer any actual window panes. If you are looking to replace your pane, you may want to contact a window company for some additional assistance.

Home Owner from Newtown, CT 06470

Jan 15, 2019 4:44 pm

The window is 35 wide
44 long approximately.

Window pane is 31 wide
22 1/5 long

I there any kind of warranted?

Please call my husband. 203-994-0127

Paul from SWISCO

Jan 16, 2019 8:30 am

We are not sure because we are a company that only replaces window and door hardware. You will need to contact the manufacturer directly for direct window inquiries.

Home Owner from Newtown, CT 06470

Jan 16, 2019 10:13 am

The only information is Mastic do you know who the manufacturer would be?

Or

Where we can look to find it on the window?

Thank -you for getting back to me.

Best Regards,
Gina CArreras

Paul from SWISCO

Jan 16, 2019 10:17 am

No we do not know the manufacturer. Usually the name would be located on the window sticker or sometimes etched in glass. If the name is not in both of those places then you will need to contact a window company directly for further information.

Home Owner from Newtown, CT 06470

Jan 16, 2019 10:30 am

That answers that.

Thank-you very much for your help.

Best Regards,

Gina

Paul from SWISCO

Apr 11, 2019 10:26 am

No problem, Gina. Sorry we couldn't be of more assistance.

Quick Learner from Massachusetts

Apr 17, 2023 8:15 am

I was wondering if I could order two new sashes. Here are some pics with dimensions.

2 user uploaded images

Tom from SWISCO

Apr 18, 2023 12:48 pm

We unfortunately don't sell replacement sashes of any kind. My recommendation is to contact the original manufacturer of the window to see if this is something that they can supply to you.

Quick Learner from Connecticut

Jul 2, 2023 9:50 pm

Hello,
I am looking to replace my Mastic window latches. If you please can help, I have pictures attached

3 user uploaded images

Tom from SWISCO

Jul 3, 2023 12:58 pm

I'm afraid that we don't sell a latch that matches this design, exactly. Before I suggest anything, can you verify the exact distance between the two installation holes, center-to-center? I can't quite make it out from just a photo of a tape measure. Seeing it written out would be the most helpful. Please be as precise as possible.

I can then check our inventory for anything that may align with that measurement.

Quick Learner from Connecticut

Jul 6, 2023 10:39 am

The distance between the installation holes is 2-1/2", center to center.

Tom from SWISCO

Jul 6, 2023 10:42 am

Thank you! That is a big help. So, we did carry a latch in this style with that same 2-1/2" hole center spacing at one time, but it was discontinued back in 2014. I'm afraid that we have no alternative at this time, either. Once the manufacturer stopped making it, they never designed a replacement.

I am very sorry for the inconvenience. The only latch we have that has a 2-1/2" hole spacing is the 26-215, but the design is still so different that I cannot guarantee that it would work. You can review its specs below.

Dimensions for 26-215

Home Owner from Carnegie Pa

Jan 22, 2024 8:44 am

Is it possible to purchase the window casting that goes around the window

Tom from SWISCO

Jan 22, 2024 3:42 pm

It sounds like you're looking for the frame itself. That's unfortunately not something that our company sells; I recommend contacting the original manufacturer of the window to see if that's something they can assist you with. They may be able to provide you with a replacement frame for use in your home.