Replacement Sash Support Andersen Window Balances

A home owner from sellersville, pa says:
Attached please find photos of two window balances I am trying to identify so I can order replacements from you. I need to replace both balances. They come from a cottage window with the following visible glass sizes:
32.5"wide x 24"high and 32.5"wide x 36"high
visible markings are:
BR34 12#27 10-86
11600-17

Thanks in advance for your help!
Thumbnail of the uploaded file named 20201024_143613.jpg
Thumbnail of the uploaded file named 12#27
Thumbnail of the uploaded file named 20201024_150747.jpg
Thumbnail of the uploaded file named 20201024_151026.jpg
Thumbnail of the uploaded file named 20201024_151838.jpg
Profile picture of Tom
Tom from SWISCO responded:

Hello! Based on your stamp of 12#27, I recommend the 24-1231 Andersen sash balance.

A home owner from sellersville, pa says:
Would both sashes take the same balance as the sashes are 2 different sizes for the cottage windows?
Profile picture of Tom
Tom from SWISCO responded:

If the sashes are two different sizes, then they probably have different balances. I will need to see the stamp printed on the other one in order to ID it.

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at help@swisco.com.