Looks like a 28-32 lb balance on my 39 lb windows.
No wonder they broke quickly. (first year)
No shoes, should they have them?
Pivot looks OK?
Was the installation done right?


We can help you with this balance, but it will have to be custom made. I'm going to email you a custom order link and price quote that you can use to place an order on our website. Please let us know if you have any questions!
I believe your shoe is fine. I do not know if it was installed correctly or not.