Replacement balances for Kinco windows installed in 2004

A quick learner says:
Only survivor of the 4 balances.

Looks like a 28-32 lb balance on my 39 lb windows.

No wonder they broke quickly. (first year)

No shoes, should they have them?

Pivot looks OK?

Was the installation done right?
User submitted photos of window hardware.
Profile picture of Paul
Paul from SWISCO responded:
WE can help you with this balance, but it will have to be custom made. Check out this Custom Channel Balance Request Form I've started for you based on your specifications and fill out the blank fields. One of our representatives will get back to you with a price quote and an item to add to your cart.

I believe your shoe is fine. I do not know if it was installed correctly or not.
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