Replacement balances (and sash guides)

Handy Person from Seminole, FL

Nov 15, 2020 11:38 pm

Length of metal portion of channel is 16", 1/2" wide, 5/8" channel depth.
Top nylon guide is 1-1/4" in length, 1-1/8" wide at tabs
Bottom nylon guide is 1-1/14" in in length, 1-1/8" wide at tabs
Overall length of balance is 17".

I also need the accompanying sash guides, but all are broken with no way to photograph.

5 user uploaded images

6 Replies

Casey from SWISCO

Nov 18, 2020 12:03 pm

Hi there! Thank you for writing in! I'm going to have one of our senior experts take a look at this. We will be in touch shortly! We thank you for your patience.

Handy Person from Seminole, FL

Nov 19, 2020 12:31 am

OK, thanks. If you could please, sooner will be better than later as this job is awaiting parts for one of my customers.

Casey from SWISCO

Nov 19, 2020 11:40 am

Hi there, thanks for your patience. It turns out you have the old discontinued Crossly 780 Series window balance. We can replace this with a 16" balance with the 19-005 balance top and 15-029 balance bottom shoe. However, this will need to be a custom order. If you would like to proceed, could you please tell me your desired quantity?

Handy Person from Seminole, FL

Nov 19, 2020 12:34 pm

Yes, Julia. I need 6 balances. How do I order them as custom? Also, do you have the sash guides for the sash frame that would match up with the Crossly window (if that's the window brand)? I tried the 18-018s but the pane frame channel does not have a recess to accommodate them...and it makes the window too wide to fit in the frame channel. None of the existing guides are intact, so I can only guess which one to use. If you can suggest a few possible guide models, I will order them all and use the ones that work. Thanks!

Casey from SWISCO

Nov 19, 2020 2:32 pm

Great! I just e-mailed you a link for your custom balances. In regards to your sash guide, I'm afraid I can not recommend anything without seeing an image of what you had previously. That is unfortunately the only way to determine the style and dimensions.