Replacement balances (and sash guides)

A handy person from Seminole, FL says:
November 15, 2020
Length of metal portion of channel is 16", 1/2" wide, 5/8" channel depth.
Top nylon guide is 1-1/4" in length, 1-1/8" wide at tabs
Bottom nylon guide is 1-1/14" in in length, 1-1/8" wide at tabs
Overall length of balance is 17".

I also need the accompanying sash guides, but all are broken with no way to photograph.
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Casey from SWISCO responded:
November 18, 2020

Hi there! Thank you for writing in! I'm going to have one of our senior experts take a look at this. We will be in touch shortly! We thank you for your patience. 
A handy person from Seminole, FL says:
November 19, 2020
OK, thanks. If you could please, sooner will be better than later as this job is awaiting parts for one of my customers.
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Casey from SWISCO responded:
November 19, 2020

Hi there, thanks for your patience. It turns out you have the old discontinued Crossly 780 Series window balance. We can replace this with a 16" balance with the 19-005 balance top and 15-029 balance bottom shoe. However, this will need to be a custom order. If you would like to proceed, could you please tell me your desired quantity? 
A handy person from Seminole, FL says:
November 19, 2020
Yes, Julia. I need 6 balances. How do I order them as custom? Also, do you have the sash guides for the sash frame that would match up with the Crossly window (if that's the window brand)? I tried the 18-018s but the pane frame channel does not have a recess to accommodate them...and it makes the window too wide to fit in the frame channel. None of the existing guides are intact, so I can only guess which one to use. If you can suggest a few possible guide models, I will order them all and use the ones that work. Thanks!
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Casey from SWISCO responded:
November 19, 2020

Great! I just e-mailed you a link for your custom balances. In regards to your sash guide, I'm afraid I can not recommend anything without seeing an image of what you had previously. That is unfortunately the only way to determine the style and dimensions. 
Channel Balance Top, Winged
Channel Balance Top, Winged
19-005
$0.74
Winged Channel Balance Shoe, 7/8" Depth
Winged Channel Balance Shoe, 7/8" Depth
15-029
$0.82
16" Series 380 Channel Balance
16" Series 380 Channel Balance
S380-16
$9.34
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