Replacement channel balances

Quick Learner from Irvine, Calif 92620
Hello, I need to replace two window channel balances from the same window. Born are 1/2" x 24".
One is marked 23 3 BS CALDWELL.
The other is 23 5 CALDWELL LM and is broken at the top.
4 user uploaded images
6 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hi there!

Thanks for reaching out to us. We're happy to look into this. Can you show us a photo of the inside of the balance's metal channel where the innerspring connects to the pulley mechanism? That'd be located in the middle of the channel.

Oddly, both balances have different stamps. If they're used in the same window, the stamps should be the same. Can you weigh the window sash and tell us the precise weight? That will allow us to determine the appropriate stamp option for your replacements. 

Quick Learner from Irvine, Calif 92620
Hello Emily, I agree both valance balances should be the same. The weight of the Window sash is 11 pounds. Photos are attached as requested. Please let me know if you need anything else. Thank you.
2 user uploaded images
Emily
Emily from SWISCO
SWISCO
Expert

Great, thanks so much! Based on the photos you've uploaded, I recommend the S380-24 or S385-24 channel balance. The best match will depend on the depth of the bottom shoe so you'll have to measure as shown below. You can also select the 2320 stamp option for your replacements. A pair of balances with this stamp will support a sash weighing 9 to 15 pounds. 

Let me know if you have any questions! 

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.

Quick Learner from Irvine, Calif 92620
Emily, it looks like I will need the S-385. The 2320 weight option should work. You have been extremely helpful. Do I place the order with you?
Emily
Emily from SWISCO
SWISCO
Expert

I'm happy I could help! You can place an order directly on our website at your convenience. If you prefer, you can also place an order over the phone by calling (888) 991-1929. 

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