Replacement for 24" single hung channel balancer

Question

Hi,

the string broke on my window balancer and I need help identifying the replacement part for it.

the code on the broken balancer says it's a 23 4 cr caldwell. And the metal track is a 5/8" square tube.

I couldn't find it online so i am hoping you guys can help!

Also, if you know of anywhere I can get it locally that would be awesome!

-Tyler

Tom · Accepted Answer

Thanks for your photos. Based on what I see here, you have either our S380-24, S385-24, or S378-24 depending on the depth of the bottom shoe. That's the only difference between them. I recommend measuring your shoe and referring to our dimensions to confirm the best match.

Comparison of the S378, S380 and S385 balance shoes.