Hello, I am having an issue with an Andersen awning window and I hope you guys can point me in the right direction. The arm for the window (#1521101) will open window but become dislodged when trying to close. I am not sure if it is the latch that connects to the window that is faulty or the operator itself. I have attached a picture to show the issue. I'd appreciate any help you can give.
Best Regards,
Paul
Hi Paul, thank you for posting,
Unfortunately from the picture, we cannot determine the exact issue. First you will want to check the shoe on the end of the arm for any visible damage that may be making it disengage from the rod. If the shoe is undamaged, the problem is most likely the full operator. To test this, crank the operator with out being attached to anything to see if it stops functioning correctly.
Keep in mind, it could also be caused by damage to the rod. Look over these steps to see if the problem area can be identified. I have related two sizes of operators to review and compare along with the 36-083 shoe kit individually if that is the issue.
Let me know what you think!
