Replacement for vertical window assist

A home owner from Flowery Branch, GA says:
March 26, 2017
We need to replace the vertical window assist pictured in 162400. The window wouldn't stay up when raised vertically. I can't find any markings or manufacturing information on the window itself. I have a door with the following markings:

PPG Herculite Trempe Tempered
CAN/CGSB-12.1M
BS 6206-1961 - A
16CFR1201 CII
ANSI Z-97.1-1987 3/16U
5GCC-1603 2004

They look similar in make. Is it possible to replace the part or will I need to replace the entire window?
User submitted photos of window hardware.
Profile picture of Tom
Tom from SWISCO responded:
March 30, 2017
Check out our Series 775 channel balance. This may be a good match for your broken balance.
A quick learner from Georgia says:
April 22, 2017
Thank you. I'm going to be ordering and crossing my fingers!
29" Series 775 Balance
29" Series 775 Balance
S775-29
$22.02
How to install a S775 balance
How to install a S775 balance
GUIDE
READ >
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