Replacement mechanism for a Jeld-Win casement window

A handy person from Michigan says:
July 21, 2021

I need a replacement mechanism for a casement window that rusted out. Jeld Win said that they don't warrant against the elements so I'm stuck with a window that won't work.

Please help me find the correct replacement hardware.

Thant you for your assistance,

Russ 

Thumbnail of the uploaded file named 9075B1D8-FF62-40AA-BEE6-A3DEDAC58270.jpeg
Thumbnail of the uploaded file named 328F420C-4946-44D5-B292-92052B678940.jpeg
Thumbnail of the uploaded file named 607BBACF-5158-4BAE-BADB-46B0324DA310.jpeg
Thumbnail of the uploaded file named 52EFAA36-3159-4800-89A9-8F66B3ECA582.jpeg
Thumbnail of the uploaded file named 87FA126E-E378-4D2D-83AA-18D9E48EC731.jpeg
Profile picture of Casey
Casey from SWISCO responded:
July 26, 2021

Hello,

Take a look at the video below that will help you choose the correct Encore operators for your windows. Thank you!
A handy person from Michigan says:
July 30, 2021
Casey,

What I really need is the aluminum bar that sits under the window when it closes along with the arm that attaches to and supports the window when it is opened, along with any of the associated attaching hardware. Can you please help me out with identifying and obtaining that hardware.

Thanks,
Profile picture of Casey
Casey from SWISCO responded:
July 30, 2021

It sounds like you might be referring to the hinges. If so, see our 10" long 36-048 or 14" long 36-049 hinge sets, depending on the length of the base that mounts to the window sill. 
Encore Dual Arm Operator, Sill Mount
Encore Dual Arm Operator, Sill Mount
39-253LB
$30.70
Encore Dual Arm Operator, Sill Mount, Low Profile
Encore Dual Arm Operator, Sill Mount, Low Profile
39-438B
$38.64
2-Bar Hinge Set, 10"
2-Bar Hinge Set, 10"
36-048
$17.47
2-Bar Hinge Set, 14"
2-Bar Hinge Set, 14"
36-049
$20.52
Comparing the 39-253LB & 39-438B Operators
Comparing the 39-253LB & 39-438B Operators
VIDEO
WATCH >
How to Orient a Dual-Arm Operator
How to Orient a Dual-Arm Operator
VIDEO
WATCH >
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
How to Replace a 2-Bar Hinge Set on a Casement Window
How to Replace a 2-Bar Hinge Set on a Casement Window
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.