Replacement part ID : SWISCO.com

Home Owner from Las Vegas, NV

Mar 13, 2026 12:57 pm

Several window balancers have failed and need replacement. I'm not sure which part or series I need to order. Also, the sealed window glass on several windows has separated from the vinyl frame and I need to know how to ID the exterior trim piece securing the window to the frame. Any and all help/direction is appreciated.
Thank you.

5 user uploaded images

8 Replies

Paul from SWISCO

Mar 18, 2026 2:50 pm

Hello,

With this combination of attachments, you could have either the S378, S380, or S385 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. You'll also need (1420) options for the 15" and (2630) for the 27" channels. Thank you, and let us know if you have any other questions or concerns.

Comparison of the S378, S380 and S385 balance shoes.

Home Owner from Las Vegas, NV

Mar 18, 2026 11:24 pm

Thank you for the details. I will measure and order accordingly. b/r Bill

Paul from SWISCO

Mar 19, 2026 7:59 am

Great! We'll be here if you need anything else.

Home Owner from Las Vegas, NV

Mar 24, 2026 4:28 pm

I need additional help locating a replacement glazing trim. I've looked at the website and can't locate it I've attached photo's of the existing glazing and a diagram with measurements. Any additional help is appreciated.
Thanks, Bill

5 user uploaded images

Paul from SWISCO

Mar 25, 2026 9:06 am

We don't carry an exact match for your glazing bead, but the 55-197 would be our closest option. We can't make any guarantees, but review the specifications below and see what you think.

Dimensions for 55-197

Home Owner from Las Vegas, NV

Mar 26, 2026 3:43 pm

Hi Paul,the
55-197 looks very similar. Is it available in a tan color?

Paul from SWISCO

Mar 26, 2026 4:07 pm

Unforutnately, the 55-197 is not available in tan. Past customers paint our glazing to match their windows in a pinch.