Replacement part help

Quick Learner from usa
Hello, per your customer service phone line I am submitting this email for help.

Looking for new window sash balances. Non tilt type. To me looks like it is stamped 2940.

The metal channel is just under 29 3/4 long, 5/8 x 5/8 not including plastic ends.

If available, I need 10 pieces.

Thanks in advance for your help.
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4 Replies
Tom
Tom from SWISCO
SWISCO
Expert

Hello! We can definitely supply this balance but it has to be a custom order due to its configuration. What you have here is a special "extended travel" balance, noted for having a cord longer than most standard assemblies, in addition to a few other differences here and there.

Thankfully your photos tell me just about everything I need to get started. Can you just confirm the length of the metal channel? It should be 29-5/8".

Assuming that it is, I will email you a purchase link and price quote right now for 10 of these. Let me know if you wanted to make any changes or if you had any questions.

Quick Learner from usa
Hello and thank you. Apologies for my delayed reply, this went to my junk folder.

Yes, I did remeasure and you are absolutely correct, length is 29-5/8"

I also got he link to order these. I assume you based the quote on the 29 5/8, if so I will place the order. Please confirm.

Many thanks, Steve

Tom
Tom from SWISCO
SWISCO
Expert

Hello Steve! Yes, I did. Thanks for considering us and please let me know if I can be of any further help.

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