Replacement part needed

A home owner from Oceanport, NJ says:

I was hoping you carried this window pullie/tension part, it attaches to my inner window and to my pivot shoe. Please let me know if you have this part. Thanks Judith

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Bob from SWISCO responded:

Hi Judith. When the inner mechanisms of a channel balance like break down, the whole channel balance needs to be replaced. We can help you do this. I'd like to see the clip that is at the end of the cord that attaches to your pivot shoe. Do you have a version of your balance that still has this? Also, it may be worthwhile to see your pivot shoe as well. Finally, could you confirm the length of the metal channel? From there, we'll try and narrow down what you need. Thanks.

A home owner from Oceanport, NJ says:
Here is a picture of the clip and the shoe. The length of the channel balance is 25 inches. Thankyou for respond, I hope you can help me, Judith
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Bob from SWISCO responded:

Thank you! I recommend the 15-231 pivot shoe and S770-25 channel balance. Look these parts over and let me know if you agree.

Can you just confirm the weight of the sash that this balance supports? Your stamp is a little different compared to those we can offer for the Series 770. We have a chart on the S770-25 store page that shows you what kind of sash weights each stamp supports. If your sash weight exceeds any of our options, let me know. We could special order the right strength for you.

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