Replacement parts

A quick learner from Florida says:
September 29, 2019
I have identified the spring balancer's top part as your # 19-005. What is the matching top sash guide? The springs are all in good shape, but the retainers have all dry rotted and fallen apart so the springs have nothing to grab.
Profile picture of Casey
Casey from SWISCO responded:
October 2, 2019

We will need to see photos of the original part, with measurements, in order to be able to give some replacement options.
A quick learner from Florida says:
November 19, 2019
Hello, these are 5/8" top guide
Thumbnail of the uploaded file named 20191114_203853-1.jpg
Thumbnail of the uploaded file named 20191114_204012-1.jpg
Profile picture of Casey
Casey from SWISCO responded:
November 19, 2019

Thank you for replying back with your photos. Our 18-009 top sash guide looks like a good fit. Confirm our measurements are a match. 
5/8" Top Sash Guide
5/8" Top Sash Guide
18-009
$0.99
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.