Replacement parts

Quick Learner
Need replacement parts for windows. Stamp with markings are in photo.
8 Replies
Casey
Casey from SWISCO
SWISCO
Expert

Hello, thanks for posting! It looks like you could have either our S380-27 or S385-27The difference between the Series 380 and the Series 385 lies in the depth of the shoe. Take a look at the picture below for more detail.

Comparison of the S378, S380 and S385 balance shoes.
Comparison of the S378, S380 and S385 balance shoes.

It looks like your stamp option will be the 2650, but the numbers in your image are a little faded. Take a second look to confirm that it reads 26 5. Once you have determined the depth of your shoe and your stamp option, you should be all set to select your replacement channel balance!

Quick Learner
The depth of the shoe is a little over 1 inch. The stamp reads 26 5 AX CMC
Casey
Casey from SWISCO
SWISCO
Expert

Great! It looks like your replacement channel balance will be our S385-27 with the 2650 stamp option. Good luck with your repair, and as always please contact us with any questions or concerns.

Quick Learner
Do you know when this item will no longer be on back order? Or how long ot will take for them to come in if I place an order?
Casey
Casey from SWISCO
SWISCO
Expert

Unfortunately, due to the COVID 19 pandemic, we have had a very difficult time getting restock ETAs from our vendors, a lot of whom are not operating at full capacity. We apologize for the inconvenience and appreciate your patience. Shipping times are dependent on your zip code and which shipping method you select, all of which can be calculated on our website. 


Quick Learner
So, I need to order and pay for them so I can be on the list for back order stock? Your website will not let me order them though. Just wants me to be on a list to be notified.
Casey
Casey from SWISCO
SWISCO
Expert

Our system does not allow for new orders to be placed for out of stock items. However, if you sign up for the auto-notification list you will be alerted immediately when the item is back in stock. 

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