Replacement parts.

Home Owner from Myrtle Beach SC

Good day.

I'm looking to replace these parts for a few windows we have. The number on the part I believe could be either 3540 or 2540. Attached to this correspondence is a picture with the number on it.

I would like to order for full complete replacement parts for the window's if possible.

Thank you for your time and attention to this matter.

Have a great day,

Jo Ann 

4 user uploaded images
11 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Thanks for posting! We can help but we'll need you to remove an undamaged balance with the end attachments intact to compare to our inventory.

Home Owner from Myrtle Beach SC
Thank you , that is completely fine. I wanted total replacement parts.

Please email me with your contact information so I can place the order and make payment.

Thank you so much for yall yr time and attention.

Jo Ann
Emily
Emily from SWISCO
SWISCO
Expert

Hi, Jo Ann. In order to help you find a replacement, we'll need you to remove an undamaged balance with the end attachments intact to compare to our inventory. We'll be able to move forward once we have that information. Thank you!

Home Owner from Myrtle Beach SC
The piece was thrown away. Is there still anyway of replace this part?


We are also having an issue trying to remove another window to get a piece that is not broken.

Thank you
Home Owner from Myrtle Beach SC
This is the best we can do without damaging the another piece to another window.

Thank you once again for your assistance

Jo Ann
5 user uploaded images
Emily
Emily from SWISCO
SWISCO
Expert

Thank you for uploading those pictures! You could either have the S351 or S390. Take a look at the image below to determine which balance you'll need. You'll also need to remove and weigh your sash to choose the appropriate stamp option. There's a chart on the S351 and S390's product page that shows you which option you'll need based on the weight of your sash. If you have any other questions please let us know!

Comparison of the S351 and S390 balance shoes.
Comparison of the S351 and S390 balance shoes.
Home Owner from Myrtle Beach SC
Can you please send me two full complete sets of both? The window is 27x45 the bracket is 26 1/8 without the to ends and guts.

Thank you for your time
Emily
Emily from SWISCO
SWISCO
Expert

To place an order, you can contact our customer service line at 856-317-6263. You also can place an order on our site at your convenience.

Home Owner from Myrtle Beach SC
Ok thank you
Emily
Emily from SWISCO
SWISCO
Expert

You're welcome! Thank you so much for choosing Swisco for your hardware needs. If you have any questions in the future please feel free to reach out and let us know. 

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