Replacement parts

A handy person from Providence says:
August 28, 2023
I have vinyl tilt windows that were installed before I bought my house. Some of them don't work very well, and seem to require some parts replaced. I can't find any markings on them, except for 'INE 96' on the inside of the aluminium part that holds the glass. A websearch for that lead to a forum post on your website, from 2017. Do you have any idea of he brand or type, so I might be able to get replacement parts? And is there a type of lubricant you would recommend? Thank you very much.
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Jasmine from SWISCO responded:
August 30, 2023

Thanks for writing in! I'm sorry to say that I would not be able to identify the window manufacturer/brand however, we would be able to assist with recommending the replacement hardware you need. 

To identify both the spiral balance and the compatible pivot shoe, I'll need to see each of these parts removed from the window. I've included several videos in this thread that give instructions on how to remove these pieces of hardware as well as the the information we'll need to properly identify your replacements.

Take a look over the videos tagged below and feel free to reach out with any questions you may have in the meantime.

Window Slider Limit Lock
Window Slider Limit Lock
26-275
$1.92
LH Top Tilt Latch, 2-5/16"
LH Top Tilt Latch, 2-5/16"
26-078
$2.32
RH Top Tilt Latch, 2-5/16"
RH Top Tilt Latch, 2-5/16"
26-079
$2.32
How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
VIDEO
WATCH >
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Replace an Internal Latch with a Surface Mounted Latch [1080p]
Replace an Internal Latch with a Surface Mounted Latch [1080p]
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
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