Replacement spring and top cover

A quick learner from Baltimore says:
January 27, 2020

Hi, attached is my window. I'm unsure how to measure. I need to of the springs on each side and the top cover I'm guessing.

Please let me know.

Thanks

Chip

Thumbnail of the uploaded file named 70422849-387C-40A5-B3EE-8E980225B0A7.jpeg
Thumbnail of the uploaded file named 2DC7AA4F-5BF6-4AD5-9B1E-CDA0F5595A4D.jpeg
Thumbnail of the uploaded file named 9D3FE2D8-F761-4D2A-97F8-31738DE56125.jpeg
Thumbnail of the uploaded file named 721E4CB7-AF13-4899-83DF-50EEB15BADDF.jpeg
Profile picture of Tom
Tom from SWISCO responded:
January 29, 2020

Hey there, Chip. Looks like a broken top sash guide. It's difficult to say for sure what you have without seeing it out, but our 18-032 is very similar. Look it over and see what you think.

To remove the old top sash guide and get proper measurements for comparison, I also recommend watching the video below.
Top Sash Guide
Top Sash Guide
18-032
$1.72
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.