Hi there, I have 9 windows and all the springs are either broken or there were none there. Thus we need 9 pair. I have sent one photo showing the window frame where the spring is attached above and below on each side. The 2nd picture shows a broken part of the spring on a friend's finger. I was told that each window needs a right and left spring.
Can you help me identify the item and how I can purchase it.
Thank you,
Susan and Harry
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Tom from SWISCO responded:
May 28, 2021
We may be able to help, but I can't make out your balance assembly from these photos. They're just a bit too unclear. Would it be possible to see a closer photo of the assembly? I'd especially like to see the pivot shoe, if you can. Finally, can you tel me how thick it is? |
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Tom from SWISCO responded:
June 1, 2021
Thank you. Your balance design looks very similar to our S210-12, however I think we have some confusion on the thickness measurement. What I wanted was the overall thickness of the assembly, or I guess you could consider it the depth. If you look at the diagram below of the S210-12, the thickness here is labelled as 7/8". 
Alternate image for S210-12
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Tom from SWISCO responded:
June 8, 2021
Thanks, Susan. I'm afraid we don't sell a shoe in this style that's under 1-1/4" in width. I feel pretty confident that yours is 1-1/4" wide, too. You probably just aren't getting an accurate measurement since it's still installed. You may want to take it out and remeasure just to be 100% sure. |
