Replacement springs for Silverline windows

Question

I have two broken coil balances in each of two window frames, and I need a little guidance on selecting and installing replacement parts. The windows both weigh 16 pounds, one is 25" tall and the other 28". The top part says #9.0. The springs and snapped down to the shoes, and they read #9.0 and 35"P.

My understanding is that I literally have to cut a notch in the frame in order to replace the parts. I haven't done that yet, so I haven't looked to see how things are put together. Does the spring hook on to the shoe in an obvious way?

Emily · Accepted Answer

Hey there! Thank you for reaching out to us. We may be able to help with this. Your pivot shoe is too obscured by the window track so we would need to see an undamaged version removed from the sash to determine the compatible springs. Once the pivot shoe is removed, you should be able to see how the spring is attached to the shoe itself.

The video below will go over how to make a cut out in the window track as well.