The springs have broken and need replacement parts. I hope your company has these.
Thank you
Ken
Bob from SWISCO responded:
November 4, 2021
See our 15-191 Coil Balance Shoe. For the 5.5 stamped springs, see the S160-5 spring. For the 4.5 stamped springs, see the S160-4 stamped springs. Let me know if you have further questions.