Replacing Old Caldwell Channel Balances

A home owner from Virginia, USA says:
October 17, 2022
Hi, one of the channel balances broke on our builder grade windows (one of the pulleys inside the spring failed and the string is now stuck). The guides have wings and the length of the metal portion only is 21". Attached are photos of the markings and the top guide. Which channel balances should I purchase to replace the old ones on the window?

Thanks!
Thumbnail of the uploaded file named 20221017_194357.jpg
Thumbnail of the uploaded file named 20221017_194409.jpg
Profile picture of Tom
Tom from SWISCO responded:
October 21, 2022

Thanks for reaching out to us! I'm afraid that I can't make a recommendation based on the top guide alone. We also need to see the bottom guide and we need to know how deep it is. Please let me know if you can get us that information and I can check our inventory for a good match.
A home owner from Virginia, USA says:
October 21, 2022
The depth of the bottom part/shoe is 1 and 3/32"
Thumbnail of the uploaded file named 20221021_143000.jpg
Profile picture of Tom
Tom from SWISCO responded:
October 21, 2022

Thanks! Your shoe is partially obscured, so I can't be 100% sure of what you have. However if the depth of the bottom shoe is 1-3/32" then odds are you want the S385-21 channel balance. This has a 19-005 top and 15-004 bottom, so as long as those match up then you should be good to go.

Detail of 19-005
Detail of 19-005

Alternate view of 15-004
Alternate view of 15-004
A home owner from Virginia, USA says:
October 21, 2022
Yep, that is what the bottom shoe looks like. Thank you!
Profile picture of Tom
Tom from SWISCO responded:
October 24, 2022

You're welcome! Please let us know if you had any other questions and we would be happy to assist you.
Winged Channel Balance Shoe, 1-3/32" Depth
Winged Channel Balance Shoe, 1-3/32" Depth
15-004
$0.74
Channel Balance Top, Winged
Channel Balance Top, Winged
19-005
$0.74
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Replace a Channel Balance Attachment
How to Replace a Channel Balance Attachment
VIDEO
WATCH >
Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.