Replacing Old Caldwell Channel Balances : SWISCO.com

Home Owner from Virginia, USA

Oct 17, 2022 7:47 pm

Hi, one of the channel balances broke on our builder grade windows (one of the pulleys inside the spring failed and the string is now stuck). The guides have wings and the length of the metal portion only is 21". Attached are photos of the markings and the top guide. Which channel balances should I purchase to replace the old ones on the window?

Thanks!

2 user uploaded images

6 Replies

Tom from SWISCO

Oct 21, 2022 2:02 pm

Thanks for reaching out to us! I'm afraid that I can't make a recommendation based on the top guide alone. We also need to see the bottom guide and we need to know how deep it is. Please let me know if you can get us that information and I can check our inventory for a good match.

Home Owner from Virginia, USA

Oct 21, 2022 2:35 pm

The depth of the bottom part/shoe is 1 and 3/32"

1 user uploaded image

Tom from SWISCO

Oct 21, 2022 3:24 pm

Thanks! Your shoe is partially obscured, so I can't be 100% sure of what you have. However if the depth of the bottom shoe is 1-3/32" then odds are you want the S385-21 channel balance. This has a 19-005 top and 15-004 bottom, so as long as those match up then you should be good to go.