Replacing broken balancer bar

A home owner from Hawaii says:
November 1, 2021
My house is 19 years old and has all Milgard windows. On one of my windows the balancer bar has broken and I would like to replace it. The number on the part is: 26 4 DV CMC 8. How do I get a replacement part? I live on Maui in Hawaii.
A home owner from Hawaii says:
November 1, 2021
The length of the metal frame is 27 inches.
Thumbnail of the uploaded file named Bottom Clip - 2.JPG
Thumbnail of the uploaded file named Top Clip - 1.JPG
Thumbnail of the uploaded file named Top Clip - 2.JPG
Thumbnail of the uploaded file named Bottom Clip - 1.JPG
A home owner from Hawaii says:
November 1, 2021
The length of the metal frame is 27 inches.
Thumbnail of the uploaded file named End Clip.JPG
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Emily from SWISCO responded:
November 4, 2021

Hello!

With this combination of attachments, you could have either an S380-27 or S385-27 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. You will also need a 2640 stamp option.

If you have any questions just let us know! 

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
A home owner from Hawaii says:
November 4, 2021

I measured the attachment to be 1-3/32" so its the S385-27 balance bar.

What do you mean by "You will also need a 2640 stamp option"?

Are we close to ordering the part? Do you have free shipping to Hawaii?

Thanks

Joe 

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Emily from SWISCO responded:
November 5, 2021

The stamp on your metal channel is "26 4", which mean you'll need to choose the 2640 stamp option. This stamp indicates the weight range that your balance is calibrated to support. 

I'm afraid we do not offer free shipping. I am sorry for the inconvenience! 
27" Series 380 Channel Balance
27" Series 380 Channel Balance
S380-27
$10.55
27" Series 385 Channel Balance
27" Series 385 Channel Balance
S385-27
$10.55
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