Replacing spiral balance, need to replace pivtot shoe, too?

A home owner from Collingswood, N.J. says:
I'm replacing the spiral balancer that is 27in x 5/8 red,
my question is frist do I need to replace the pivot shoe, and if so what size do I need?
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Paul from SWISCO responded:
Thanks for posting. As long as your pivot shoe is in good condition, replacing it isn't necessary. However, if it is in bad condition, I'd be more than happy to identify it for you. I will need you to remove the pivot shoe from the window and take a picture of it separately so that I can see what it is! I would also need the width and thickness.

Be sure to watch our tutorial video on how to remove window pivot shoes.
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