Problem with acan tilting pivot shoes

Home Owner from Spencerport NY

Jun 8, 2020 5:02 pm

Tim Connelly replied to my recent letter i sent with pictures of original shoes , i have more photos of the back side of my pivot shoe Again the new part # 15-118 that was sent to me is all the sizes but the locking shoes on the new ones don't release from locking when i install the sash, the original one unlocks with either way the sash is after installed i will need to talk to someone i guess i got home at 440 eastern time i will try to call tomorrow,

thanks for some help maybe this new phones will help

Doug

2 user uploaded images

4 Replies

Paul from SWISCO

Jun 12, 2020 9:47 am

Thanks for your patience during this busy season, Doug. I've known customers who had this Alcan window tell me that the 15-121 pivot shoe works better than the 15-118, even though they are the same size. I think that might be worth considering in your case.

Home Owner from Spencerport NY

Jun 13, 2020 6:51 am

I am willing to try but i need to know if the shoe will lock after i install my sash all the way, if i could see the backside of these shoes on Part # 15-121

Or am i doing something wrong not sure ones i have now 15-118 would work for any window because it locks in place as soon as sash is in place

this would really be easier if i can talk to someone so they can fully understand my issues

Thanks

Doug

Paul from SWISCO

Jun 15, 2020 10:04 am

I'm afraid we can't supply additional pictures at this time, since we're currently all working from home due to the quarantine. All I can tell you is that the 15-121 and 15-118 both work the same way. The difference is that the 15-121 has a slightly larger lock pad in the back. I'm talking just a hair, but sometimes it's enough. My suspicion is that this is why it feels stuck in your window after you installed it.

All I can tell you now is that the 15-121 is usually a better option for your window. We do have a return policy, if that will give you peace of mind. You can see it here.