Roller for Sliding Window

A professional from Wilmington NC says:
Please see the attached picture taken by my customer. Unfortunately, I do not have any measurements to help locate a replacement. This is for a sliding window located in a condo complex. Is there any information you can provide on a possible replacement.
Thumbnail of the uploaded file named Kehoe (1518 Lake Park Blvd. 3C) Roller.jpeg
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Bob from SWISCO responded:

I am afraid it's difficult to say if we have a replacement without seeing the roller out of the window, along with dimensions. I'd start by comparing with our 87-061 or maybe 87-237, as the design possibly looks similar. But again, without pictures and precise dimensions, I can't be certain. 

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