Paul from SWISCO responded:
July 21, 2015
Thanks for posting. It's very difficult to identify what roller you need without actually seeing it. Based on your description of the problem, you could consider adjusting your rollers. Try doing that before you replace them, just in case. The adjusting screw should be on the face of the bottom rail. If that doesn't work, I'd like to see your rollers removed from the door. You could consider our 81-018 as a possible match, but this is just an educated guess.
|
Dave Sr. from SWISCO responded:
August 4, 2015
It appears that you have a multi-point handle, which locks at the top and bottom of the door track. First off, see if adjusting the rollers will help you lock the door. If not, see if you can adjust the lock in the door. Some multi-point locks can be adjusted in such a way.
|