Rollyson Aluminum Products Windows Sash Balances

A home owner from Jeannette PA says:
I have a 5 windows (non-tilting) with failed sash balances. Per the photos the existing balances are Caldwell 30 3 AN. Metal piece is 31"L x 9/16"W x 5/8"D. The top sash guide has tabs on each side and measures 1/2"D. The bottom sash guide has tabs on each side and measures 15/16"D. The window is approximately 22 lbs. I'd purchase a total of 12 balance (1 spare set). Please advise of the correct ordering information.
Thanks,
Ed
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Bob from SWISCO responded:

Thanks for writing in, Ed. Can you confirm the 'depth' or measurement between the heel-and-toe, of your balance's bottom nylon shoe? Specifically, is it closer to our 15-005 1" shoe, or the 15-029 7/8" shoe? Double check and let me know, and we'll recommend the right option from there. Many thanks.

A home owner from Jeannette PA says:
Taking a better measurement it is closer to 7/8" and it does look more like the 15-029.
Thanks,
Ed
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Bob from SWISCO responded:

Hi Ed. In that case, I am sending you an email with a custom link to order (10) 31" Balances stamped 3030, with the 15-029 Shoe and the 19-005 Top Attached. Go over all the specifications to make sure this is correct. If you have any questions, just let us know here in the discussion thread. Many thanks.

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