Rollyson Window Parts Replacement Request

A home owner from USA says:

We have many windows that have issues in this house that was built in 1993
User submitted photos of a window balance.
User submitted a photo of window hardware.
Profile picture of Paul
Paul from SWISCO responded:
I'm not sure exactly what you need, but it looks like your top sash guides are broken. See our 18-124P. This looks like a match. It also appears that your balance is broken, so see our S380-37 with a 3640 option. Let me know what you think!
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