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Paul from SWISCO responded:
June 5, 2017
That's a very heavy sash! This may have to be custom made. Before we can continue, can you show me a picture of your balance? Specifically, I'd like to see a picture of the top and bottom nylon ends and the stamp. I'd also like you to confirm the width of the metal channel. Thank you!
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Paul from SWISCO responded:
June 8, 2017
According to your stamp, 3540, this balance is made to support sashes weighing 23 through 30 pounds. I'm not sure why this was installed on a 55 pound sash. The window would slam shut as soon as you open it. Did you ever find that happen? Was this the original balance from the window manufacturer? We are still investigating the possibility of a balance that can support 55 pounds. That is very, very heavy.
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Tom from SWISCO responded:
June 22, 2017
That is peculiar. I wonder if the original installers just put that same strength balance on every window in the house, regardless of weight.
Either way, we can custom make a balance that can carry 55 pounds. I just had a couple questions. First, can you confirm that this is for a lower sash? Can you also tell me how many you need? |
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Tom from SWISCO responded:
June 26, 2017
Great, thanks. I'll email you a custom order link and price quote for two of these immediately.
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