S770 w/15-044 shoe

Home Owner from USA
May 4, 2020 4:46 pm
My stamp option is 28B.

Please let me know if you need any other information from me.
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16 Replies
Tom
Tom from SWISCO
May 7, 2020 12:15 pm
SWISCO
EXPERT

We can supply this balance, but only as a custom order since it's not a stock combination. Before we go any further, can you just confirm how many you need? Once I know that, I'll email you an order link and price quote for the configuration you have specified.

Home Owner from USA
May 7, 2020 5:21 pm
Hi Tom, I need a total of two, one left side and one right side.

Thank you Hans
Tom
Tom from SWISCO
May 8, 2020 8:08 am
SWISCO
EXPERT

Sure thing! I'll email that to you right now. Please let me know if you had any questions.

Tom
Tom from SWISCO
May 8, 2020 11:22 am
SWISCO
EXPERT

Oh, I'm sorry. You aren't misreading anything, the shoe is sold separately. I thought your old one looked to be in good condition so I didn't think you needed it, but if I'm mistaken then I recommend our 15-216. This should work well for your window. You can add this to your cart along with the custom balances so that you can checkout with everything at once.

As for removing the old one without a cutout, you'll have to make one. I recommend watching the video below. This should go over the full process.

Home Owner from USA
May 8, 2020 11:57 am
Hi Tom, I don't see the shoe itself on there, I am sorry if I am not reading it right,I do need two shoes also on left and one right side. I will send pictures separate, also can to tell me how to replace the shoe there in no slot in the sash where you can slip it out.
The shoe measure about 1" wide 17/16" tall.
Thank you for your patience, Hans
Home Owner from USA
May 8, 2020 12:27 pm
Ok thank you, yes one is missing and the other one don't seem in good shape.

I will check out, and thank you again very much. Hans
Tom
Tom from SWISCO
May 14, 2020 1:14 pm
SWISCO
EXPERT

Hi, Hans. Attaching the clip to the cord is very difficult, which is why we sent you a custom order link for a fully assembled balance. Looking at your order history, you just purchased the individual pieces separately, which is not advised. I would return those for a refund and use the custom balance order link I emailed you back on the 8th to place a new order.

Home Owner from USA
May 14, 2020 1:34 pm
Hi Tom, I just sent a picture to your email account. I am not sure how I get the balance attachment mounted on the balancer as you can see they are different, can you help?
Everything else seem to be ok.

Thanks Hans
Tom
Tom from SWISCO
May 14, 2020 2:18 pm
SWISCO
EXPERT

The hardware you purchased is all compatible with what you have now, but it's disassembled. The purpose of the custom order was for us to assemble it ahead of time for you. I emailed you an order link on the 8th. I recommend checking your email to grab it and use that to place your new order. 

Home Owner from USA
May 14, 2020 2:51 pm
Do you mean I should return the balance attachment only or do you mean the balancer too? I am sorry I didn't realize I ordered them separately my aim was to get them in one piece.If I can't return the balancers can you make me two new ones with the attachment on?
Home Owner from USA
May 14, 2020 3:02 pm
Hi Tom, is there any way I can use the balancer attachment that is on the balancer you sent me on the shoe you sent me?

Thanks Hans
Home Owner from USA
May 14, 2020 4:59 pm
Hi Tom, I am confused, I am not the sharpest pencil in the box, from watching the video it looks to me that with the configuration for the pivot shoe on the balancer, the compatible pivot shoe should be # 15 - 129 not what I have now which is #15 - 216,
your thoughts please?

Thanks Hans
Tom
Tom from SWISCO
May 15, 2020 7:16 am
SWISCO
EXPERT

That video features a different balance system entirely. It's a generic cover-all video that shows you the process one should follow for most pivot shoes, it's not an exclusive feature for one specific product. Ignore the products we used and just focus on the procedure.

Tom
Tom from SWISCO
May 15, 2020 8:46 am
SWISCO
EXPERT

I emailed you a link last week for a custom balance. Think of it like a special store page that only you can access. It would allow you to purchase an S770-28 balance with the 15-044 attachment pre-attached by us at our warehouse before we ship it. You need to get that link and place a new order using it.

You should then return the S770-28 and 15-044 that you already purchased. Keep the 15-216, though, because you'll still need it.

Home Owner from USA
May 15, 2020 8:53 am
Ok thanks, so can you tell me what exactly do I have to do in order to get what I need, what parts do I need to get it right?

Thank you , Hans
Home Owner from USA
May 15, 2020 12:24 pm
Thank you very much, I am sorry about all the confusion,I appreciate all your patience
I am glad it's Friday you can go home and recuperate.

Thanks again Hans
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